privacy policy

Controller for data processing:
Franziskus Pongratz
Rheinstr. 37
80803
Email: kontakt@pongratz-puppen.de

We appreciate your interest in our online shop. Protecting your privacy is very important to us. Below, we inform you in detail about how we handle your data.

1. Access Data and Hosting
You can visit our websites without providing any personal information. Each time a website is accessed, the web server automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of access, amount of data transferred, and the requesting provider (access data), and documents the access. This access data is evaluated exclusively for the purpose of ensuring the trouble-free operation of the site and improving our offer. This serves to protect our legitimate interests in a correct presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. All access data is only processed as long as necessary to achieve the purposes mentioned above.
The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

The adequacy decision for the USA applies as the basis for data transfer to third countries, provided the respective service provider is certified. Certification is present.
Our service providers are located and/or use servers in these countries: Brazil, Mexico, India, Ukraine.
For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on these guarantees: Standard contractual clauses of the European Union.

2. Data Processing for Contract Execution and Contact

2.1 Data Processing for Contract Execution
For the purpose of contract execution (including inquiries about and handling of any existing warranty and performance disruption claims as well as any statutory update obligations) pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such because we need the data in these cases for contract execution and cannot send the order without their provision. Which data is collected can be seen from the respective input forms. Further information on the processing of your data, in particular on the transfer to our service providers for order, payment, and shipping processing, can be found in the following sections of this privacy policy. After the contract has been fully processed, your data will be restricted for further processing and deleted after the expiry of the tax and commercial retention periods in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use your data for purposes permitted by law and about which we inform you in this policy.

2.2 Customer Account
If you have given your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR by deciding to open a customer account, we use your data for the purpose of opening the customer account and storing your data for future orders on our website. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use your data for purposes permitted by law and about which we inform you in this policy.

2.3 Contact
As part of customer communication, we collect personal data to process your inquiries in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR if you voluntarily provide it to us when contacting us (e.g., via contact form, live chat tool, or email). Mandatory fields are marked as such because we need the data in these cases to process your contact request. Which data is collected can be seen from the respective input forms. After your inquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use your data for purposes permitted by law and about which we inform you in this policy.

3. Data Processing for Shipping Purposes
To fulfill the contract pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. If you have any questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

Data transfer to shipping service providers for shipment notification
If you have given us your express consent during or after your order in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, we will pass on your email address and telephone number to the selected shipping service provider so that they can contact you before delivery for the purpose of delivery notification or coordination. Consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data for purposes permitted by law and about which we inform you in this policy. If you have any questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

4. Data Processing for Payment Processing
When processing payments in our online shop, we work with the following partners: technical service providers, credit institutions, payment service providers.

4.1 Data Processing for Transaction Processing
Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who act as processors on our behalf, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for payment processing. This serves to fulfill the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required for payment processing themselves, e.g., on their own website or via a technical integration in the order process. The privacy policy of the respective payment service provider applies.

If you have any questions about our payment processing partners and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

4.2 Data Processing for Fraud Prevention and Optimization of Our Payment Processes
If necessary, we provide our service providers with additional data, which they use together with the data necessary for payment processing as our processors for the purpose of fraud prevention and the optimization of our payment processes (e.g., invoicing, handling of disputed payments, supporting accounting). This serves to protect our legitimate interests in fraud prevention and efficient payment management in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

5. Advertising by Email

Email Newsletter with Registration, Newsletter Tracking with Separate Consent
If you register for our newsletter, we use the data required for this or separately provided by you to send you our email newsletter regularly based on your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address from the recipient list unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use your data for purposes permitted by law and about which we inform you in this policy.
If you have also given us your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR to analyze our newsletter, we also analyze your handling of our newsletter by measuring, storing, and evaluating open rates and click rates for the purpose of designing future newsletter campaigns ("newsletter tracking").

For this evaluation, the emails sent contain one-pixel technologies (e.g., so-called web beacons, tracking pixels) that are stored on our website. For the evaluations, we link in particular the following "newsletter data":

the page from which the page was requested (so-called referrer URL),
the date and time of the request,
the description of the type of web browser used,
the IP address of the requesting computer,
the email address,
the date and time of registration and confirmation
...and the one-pixel technologies with your email address or your IP address and, if applicable, an individual ID. Links contained in the newsletter may also contain this ID.
Unsubscribing from newsletter tracking is possible at any time and can be done either by sending a message to the contact option described or via a link provided for this purpose in the newsletter.
The information is stored as long as you are subscribed to the newsletter.

The adequacy decision for the USA applies as the basis for data transfer to third countries, provided the respective service provider is certified. Certification is present.

Our service providers are located and/or use servers in these countries: Brazil, Mexico, India, Ukraine.
For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on these guarantees: Standard contractual clauses of the European Union.

6. Cookies and Other Technologies

General Information
To make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser the next time you visit (persistent cookies).

Protection of Privacy on Devices
When using our online offer, we use technologies that are strictly necessary to provide the telemedia service you have expressly requested. The storage of information on your device or access to information already stored on your device does not require consent in this respect.

For non-essential functions, the storage of information on your device or access to information already stored on your device requires your consent. Please note that if you do not give your consent, parts of the website may not be fully usable. Any consent you have given remains in effect until you adjust or reset the respective settings on your device.

Subsequent Data Processing by Cookies and Other Technologies
We use such technologies that are strictly necessary for the use of certain functions of our website (e.g., shopping cart function). These technologies collect and process IP address, time of visit, device and browser information, and information about your use of our website (e.g., information about the contents of the shopping cart). This serves our legitimate interests in an optimized presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

In addition, we use technologies to fulfill legal obligations to which we are subject (e.g., to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

Cookie Settings
You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of the technologies in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.

7. Use of Cookies and Other Technologies
We use the following cookies and other technologies from third-party providers on our website. Unless otherwise stated for the individual technologies, this is based on your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. After the purpose has ceased to exist and the use of the respective technology by us has ended, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section "Cookies and Other Technologies". Further information, including the basis of our cooperation with the individual providers, can be found with the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

7.1 Use of Google Services
We use the technologies described below from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies about your use of our website is usually transmitted to and stored on a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Unless otherwise stated for the individual technologies, data processing is based on an agreement concluded for the respective technology between joint controllers in accordance with Art. 26 GDPR. Further information on data processing by Google can be found in Google's privacy notices.

Our service providers are located and/or use servers in countries outside the EU and EEA for which the European Commission has determined by decision that they have an adequate level of data protection.
Our service providers are located and/or use servers in countries outside the EU and EEA. For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on standard contractual clauses of the European Commission.

Google Analytics
For the purpose of website analysis, data (IP address, time of visit, device and browser information, and information about your use of our website) is automatically collected and stored with Google Analytics, from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address will be stored on a server located in the EU for location derivation and then immediately deleted before the traffic is forwarded for further processing on Google's servers. Data processing is based on an agreement for order processing by Google. For the purpose of optimized marketing of our website, we use the so-called User-ID function. With this function, we can assign your interaction data from one or more sessions on our online presences to a unique, permanent ID and thus analyze your user behavior across devices and sessions.

For web analysis, the Google Analytics extension Google Signals enables so-called "cross-device tracking." If your internet-enabled devices are linked to your Google account and you have activated the "personalized advertising" setting in your Google account, Google can create reports on your usage behavior (especially the user numbers across devices), even if you change your device. We do not process any personal data in this respect; we only receive statistics created by Google Signals.

Google Ads
For advertising purposes in Google search results and on third-party websites, the so-called Google Remarketing Cookie is set when you visit our website, which enables interest-based advertising by automatically collecting and processing data (IP address, time of visit, device and browser information, and information about your use of our website) using a pseudonymous cookie ID and based on the pages you visit. Further data processing only takes place if you have activated the "personalized advertising" setting in your Google account. If you are logged in to Google during your visit to our website, Google uses your data together with Google Analytics data to create and define target group lists for cross-device remarketing. For website analysis and event tracking, we use Google Ads Conversion Tracking to measure your subsequent usage behavior when you have reached our website via a Google Ads advertisement. Cookies may be used for this purpose, and data (IP address, time of visit, device and browser information, and information about your use of our website according to events specified by us, such as visiting a website or newsletter registration) may be collected, from which usage profiles are created using pseudonyms.

Google Maps
For the visual display of geographic information, Google Maps collects data about your use of the maps functions, in particular the IP address and location data, transmits them to Google, and then processes them. We have no influence on this subsequent data processing.

Google reCAPTCHA
For the purpose of protecting our web forms from misuse and spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information, and information about your use of our website) and analyzes your use of our website using JavaScript and cookies. In addition, other cookies stored in your browser by Google services are evaluated. No personal data from the respective form input fields is read or stored.

Google Fonts
For the uniform presentation of content on our website, data (IP address, time of visit, device and browser information) is collected by the script code "Google Fonts," transmitted to Google, and then processed by Google. We have no influence on this subsequent data processing.

7.2 Use of Facebook Services

Use of Facebook Pixel
We use the Facebook Pixel as part of the technologies described below from Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Facebook (by Meta)" or "Meta Platforms Ireland"). The Facebook Pixel automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website according to events specified by us, such as visiting a website or newsletter registration), from which usage profiles are created using pseudonyms. As part of the so-called extended data matching, information for matching purposes is also hashed, collected, and stored, which can identify individuals (e.g., names, email addresses, and phone numbers). When visiting our website, the Facebook Pixel automatically sets a cookie that enables pseudonymous cookie ID-based recognition of your browser on other websites. Facebook (by Meta) will combine this information with other data from your Facebook account and use it to compile reports on website activity and provide other services related to website use, especially personalized and group-based advertising. The information automatically collected by Facebook (by Meta) technologies about your use of our website is usually transmitted to and stored on a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Further information on data processing by Facebook can be found in Facebook's (by Meta) privacy notices.

The adequacy decision for the USA applies as the basis for data transfer to third countries, provided the respective service provider is certified. Certification is present.
Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on these guarantees: Standard contractual clauses of the European Commission.

Facebook Analytics
As part of the Facebook Business Tools, statistics about visitor activities on our website are created from the data collected with the Facebook Pixel about your use of our website. Data processing is based on an agreement for order processing by Facebook (by Meta). Your analysis serves the optimal presentation and marketing of our website.

Facebook Ads (Ads Manager)
We use Facebook Ads to advertise this website on Facebook (by Meta) and other platforms. We determine the parameters of the respective advertising campaign. Facebook (by Meta) is responsible for the exact implementation, in particular the decision on the placement of the ads with individual users. Unless otherwise stated for the individual technologies, data processing is based on an agreement between joint controllers in accordance with Art. 26 GDPR. The joint responsibility is limited to the collection of data and its transmission to Meta Platforms Ireland. The subsequent data processing by Meta Platforms Ireland is not covered by this. Based on the statistics created about visitor activities on our website using the Facebook Pixel, we operate group-based advertising on Facebook (by Meta) via Facebook Custom Audience by determining the characteristics of the respective target group. As part of the extended data matching (see above) that takes place to determine the respective target group, Facebook (by Meta) acts as our processor. Based on the pseudonymous cookie ID set by the Facebook Pixel and the data collected about your usage behavior on our website, we operate personalized advertising via Facebook Pixel Remarketing. With Facebook Pixel Conversions, we measure your subsequent usage behavior for web analysis and event tracking when you have reached our website via a Facebook Ads advertisement. Data processing is based on an agreement for order processing by Facebook (by Meta).

Use of Wix Statistics for Web Analysis
For the purpose of website analysis, data (IP address, time of visit, device and browser information, location information, and information about your use of our website) is automatically collected and stored using technologies from Wix Ltd., 40 Nemal St., Tel Aviv 6350671, Israel ("Wix"), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymized usage profiles are not combined with personal data about the bearer of the pseudonym without a separate, explicit consent. Wix acts as a processor on our behalf.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined by decision that they have an adequate level of data protection: Israel, United Kingdom, USA.
The adequacy decision for the USA applies as the basis for data transfer to third countries, provided the respective service provider is certified. Certification is present.

With the Visitor Recording Tool from Visitor Analytics, statistics can be created as part of visitor recordings about where you have scrolled and what you have clicked on the website. This function helps us make the website more user-friendly and fix technical errors.

8. Social Media

8.1 Social Buttons from Facebook (by Meta), X (formerly Twitter), Instagram (by Meta), Pinterest, WhatsApp
Social buttons from social networks are used on our website. These are only embedded as HTML links in the page, so that no connection to the servers of the respective provider is established when our website is accessed. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can, for example, press the Like or Share button.

8.2 Our Online Presence on Facebook (by Meta), X (formerly Twitter), Instagram (by Meta), Pinterest
If you have given your consent to the respective social media operator in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the above-mentioned social media. Usage profiles are created from this data using pseudonyms. These can be used, for example, to display advertisements inside and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. Detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and settings options to protect your privacy, can be found in the privacy notices of the providers linked below. If you still need help in this regard, you can contact us.

Facebook (by Meta) is an offer from Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transmitted to and stored on a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Data processing in connection with the visit to a Facebook (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined by decision that they have an adequate level of data protection: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.
The adequacy decision for the USA applies as the basis for data transfer to third countries, provided the respective service provider is certified. Certification is present.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on these guarantees: Standard contractual clauses of the European Commission.

X is an offer from Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland ("X"). The information automatically collected by X about your use of our online presence on X is usually transmitted to and stored on a server of X Corp., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.
Our service providers are located and/or use servers in countries outside the EU and EEA for which the European Commission has determined by decision that they have an adequate level of data protection.
Our service providers are located and/or use servers in countries outside the EU and EEA. For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on standard contractual clauses of the European Commission.

Instagram (by Meta) is an offer from Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually transmitted to and stored on a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. Data processing in connection with the visit to an Instagram (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined by decision that they have an adequate level of data protection: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.
The adequacy decision for the USA applies as the basis for data transfer to third countries, provided the respective service provider is certified. Certification is present.

Pinterest is an offer from Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transmitted to and stored on a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA.
Our service providers are located and/or use servers in countries outside the EU and EEA for which the European Commission has determined by decision that they have an adequate level of data protection.
Our service providers are located and/or use servers in countries outside the EU and EEA. For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on standard contractual clauses of the European Commission.

9. Contact Options and Your Rights

9.1 Your Rights
As a data subject, you have the following rights:

In accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
In accordance with Art. 16 GDPR, the right to demand the immediate correction of incorrect or completion of your personal data stored by us;
In accordance with Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing is required
- to exercise the right to freedom of expression and information;
- to fulfill a legal obligation;
- for reasons of public interest; or
- to assert, exercise, or defend legal claims;
In accordance with Art. 18 GDPR, the right to request the restriction of processing of your personal data, insofar as
- the accuracy of the data is contested by you;
- the processing is unlawful, but you oppose its erasure;
- we no longer need the data, but you require them to assert, exercise, or defend legal claims; or
- you have objected to processing in accordance with Art. 21 GDPR;
In accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request its transmission to another controller;
In accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or work or at our company headquarters.

Right to Object
If we process personal data as explained above to protect our legitimate interests in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is for direct marketing purposes, you can exercise this right at any time as described above. If the processing is for other purposes, you only have a right to object if there are reasons arising from your particular situation.

After you have exercised your right to object, we will not process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves to assert, exercise, or defend legal claims. This does not apply if the processing is for direct marketing purposes. In that case, we will not process your personal data for this purpose.

9.2 Contact Options
If you have any questions about the collection, processing, or use of your personal data, for information, correction, restriction, or deletion of data, as well as revocation of consents given or objection to a particular use of data, please contact us directly using the contact details in our imprint.

PONGRATZ-PUPPEN

Privacy Policy