Right of Withdrawal

Consumers have a fourteen-day right of withdrawal.

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Dr. Pongratz GmbH, Rheinstr. 37, 80803 Munich, Germany, kontakt@pongratz-puppen.de, Phone: +49 89 394777) by means of a clear statement (e.g. a letter sent by post or an email) about your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal does not apply to the following contracts:
Contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Sample Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and return it to us.)

– To Dr. Pongratz GmbH, Rhenistr. 37, 80803 Munich, Germany, kontakt@pongratz-puppen.de
– I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
– Ordered on ()/received on ()
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if notification is on paper)
– Date

(*) Delete as appropriate.

Special Notes
If you finance this contract with a loan and later revoke it, you are no longer bound to the loan agreement if both contracts form an economic unit. This is particularly to be assumed if we are also your lender or if your lender makes use of our cooperation regarding the financing. If the loan has already been provided to us when the withdrawal becomes effective, your lender, in relation to you, assumes our rights and obligations arising from the financed contract with regard to the legal consequences of the withdrawal or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g., securities, foreign exchange, or derivatives).

If you want to avoid a contractual commitment as far as possible, make use of your right of withdrawal and also withdraw from the loan agreement if you are entitled to a right of withdrawal for this as well.